Your Customers Don't Want to Talk to Robots

December 01, 2021 1 min read

Andy talking and pointing back at himself

People often ask me, "What’s the most important factor in the success of your businesses?"

And without any doubt, I tell them this…

It’s the human to human connection we create with people.

Especially in today’s day and age…

When everyone out there is trying to put robots and AI in the place of humans…

The best thing you can do to stand out is create and develop genuine connections with people.

Try walking in their shoes…

And ask yourself…

What would you like more when you call a business…

An AI-driven robot giving you a pre-written, cut-copy-paste response…

Or an actual human who genuinely cares about helping you?

The answer is clear.

Once you start giving every customer that personal attention and care…

And you start to genuinely give a fuck about them, and treat them how you’d want to be treated…

That’s when you will start winning.

Book Andy Frisella


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